Have questions about our products or your order? We are here to help.
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Working Hours
Mon–Sat, 8:00am — 6:00pm EAT
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Our Office
Mitsumi Business Park, 9th Floor
P.O. Box 8334-00200
Nairobi, Kenya
Frequently Asked Questions
Delivery takes 2–5 business days depending on your location. Orders within Nairobi and major cities typically arrive within 2–3 days. Counties like Turkana, Marsabit, and Lamu may take up to 5 business days.
Yes. All orders are shipped with Pay on Delivery (COD). You receive the product first, inspect it, and then pay cash to the delivery agent. No upfront payment or M-Pesa transfer is required.
Contact us within 30 days of receiving your order via email at info@haltons.co.ke or call 0110 139 518. We will arrange the return process and issue a full refund once we receive the product back in its original packaging.
Yes. We deliver to all 47 counties in Kenya. Whether you are in Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Garissa, or any other town — we will get the product to you.
Every product we sell is sourced directly from the manufacturer. All items arrive in original sealed packaging with manufacturer-applied security labels. We do not sell open, repackaged, or unverified products.